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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Toni Hampton

Toni Hampton

September 11, 2024

5  out of  5
rating by Toni Hampton
"What a difference a local insurance office makes. A huge thank you and shout out to Janet, who made the experience of obtaining insurance quotes, explaining what everything meant, and eventually switching to State Farm... Janet made the experience seamless and provided wonderful customer support. If she is an idea of what our experience with State Farm will be now and in the future, we look forward to many years of their service."
We responded:
"Thank you, Toni! Yes, Janet is awesome! "
Profile photo of Heather Bristol

Heather Bristol

August 6, 2024

5  out of  5
rating by Heather Bristol
"I've been using Michael & Janet for my insurance for years. They have always been very professional, quick to respond and always helpful answering all of my questions. Plus they have the best rates I've been able to find!"
We responded:
"Thank you Heather! We appreciate your positive words! "
Profile photo of Lyndsie Kiebert

Lyndsie Kiebert

June 6, 2024

5  out of  5
rating by Lyndsie Kiebert
"Michael made the quote and sign up process really smooth and simple. My family saved $300+ switching to his agency. We are so thankful!"
We responded:
"Thank you, Lyndsie! Glad we could help. "
Profile photo of Scott Douglas

Scott Douglas

May 22, 2024

5  out of  5
rating by Scott Douglas
"Michael did an awesome job savings me tons of money on my auto and homeowners coverage. I highly recommend giving him a try. Service was prompt, friendly, and informative, and follow-through was impeccable!"
We responded:
"Thank you Scott! "
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Northwest Auto Body

April 24, 2024

5  out of  5
rating by Northwest Auto Body
"Fantastic Customer Service! What a Blessing this day and age to have the ability to just go see your local agent! They even answer the phone when you call!"
We responded:
"Thank you for the kind words!"
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David Daniel

March 27, 2024

4  out of  5
rating by David Daniel
"Good visit, hope they can make something happen for me"
We responded:
"Thank you David!"
Profile photo of Steve Kauffman

Steve Kauffman

September 26, 2023

5  out of  5
rating by Steve Kauffman
"Janet has always been great to work with. She makes sure your very well taken care of in making sure you completly understand what coverage u need."
We responded:
"Thank you Steve! Yes, Janet is great, and she definitely knows how to help people understand insurance coverages :)"
Profile photo of Anne Van Fossen

Anne Van Fossen

September 25, 2023

5  out of  5
rating by Anne Van Fossen
"We've had a great experience working with Michael Wold's State Farm office. They are responsive and knowledgeable. Janet rarely takes more than a couple of hours to resolve every request we have sent to her. Thank you!"
We responded:
"Thank you, Anne! Yes, Janet can resolve almost any insurance request quickly and efficiently :) "
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Sami Huson

February 2, 2023

5  out of  5
rating by Sami Huson
"Everyone is really nice and helpful they make getting insurance easy"
We responded:
"Hi Sami, thank you for the kind words!"
Profile photo of Gudrun Utz

Gudrun Utz

January 31, 2023

5  out of  5
rating by Gudrun Utz
"Such great customer service. Really enjoy working with Janet!"
We responded:
"Yes, Janet is awesome! I am glad you enjoyed working with her, have a great day!"
Profile photo of Darwin Berg

Darwin Berg

August 17, 2022

5  out of  5
rating by Darwin Berg
"Janet Morrow at State Farm Insurance in Bonners Ferry, Idaho, was extremely helpful in getting me great insurance coverage in a hurry for my vehicle when it was critical. And provided me the necessary documentation right away. Thank you, Janet, and thanks to Michael Wold who runs the place."
We responded:
"Hi Darwin, thanks for the kind words. Janet is awesome! :)"
Profile photo of Amy Andrejczak

Amy Andrejczak

August 1, 2022

5  out of  5
rating by Amy Andrejczak
"They're great Janet was very helpful today. After feeling lousy about backing into a tree she made Me feel better and know accidents happen. Fast and friendly service."
We responded:
"Thank you Amy! Yes, Janet is an amazing part of our team :)"
Profile photo of Jeffrey Strugar

Jeffrey Strugar

February 22, 2022

4  out of  5
rating by Jeffrey Strugar
"Lily was very helpful and would recommend her and State Farm"
We responded:
"Thank you Jeffrey! Lilly is an amazing part of the team here :)"
Profile photo of Chad Iacolucci

Chad Iacolucci

January 27, 2022

1  out of  5
rating by Chad Iacolucci
"Price went up the day after giving quote. Very Shady. Beware of bait and switch. Mike waisted alot of our time. Small town news travels fast... More big city Bull Ship moving in. Still shopping for insurance. If your looking for an honest agent.. keep looking."
We responded:
"Hi Chad, I know it's frustrating when the price changes after a quote, especially when the price increases. Best of luck finding insurance, and feel free to reach out to us again in the future :)"
Profile photo of Kathi Woolliscroft

Kathi Woolliscroft

June 8, 2021

5  out of  5
rating by Kathi Woolliscroft
"Great service. Janet was super great and The rates Thank you."
We responded:
"Thank you Kathi! Janet is an amazing part of the State Farm team here, I am glad she could help you out!"
Profile photo of mary krejci

mary krejci

May 6, 2021

5  out of  5
rating by mary krejci
"Our experience with this business has been very positive. It offers competitive rates and prompt, professional services. We love the Drive Safe and Save program. It helps us redevelop great driving habits, while at the same time saving us money on our premiums and resulting in calmer traveling."
We responded:
"Thank you Mary! I appreciate the feedback, and I agree about Drive Save and Save, it helps me drive safer and calmer too."
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Kelsey Wold

April 7, 2021

5  out of  5
rating by Kelsey Wold
"Great experience with Michael! Super helpful, informative and he saved us over $60 a month with essentially the same coverage we had with another agency. Highly recommend!!"
We responded:
"Thank you, I'm glad we could help you out, and save you some money!"
Profile photo of Linda and Don Hazel

Linda and Don Hazel

March 31, 2021

5  out of  5
rating by Linda and Don Hazel
"Very conscientious, professional and thoughtful to our situation.....would recommend highly....."
We responded:
"Thank you Linda and Don, I really appreciate the kind words!"
Profile photo of Nathan Havens

Nathan Havens

March 23, 2021

5  out of  5
rating by Nathan Havens
"Just got car insurance through State Farm and saved $400/6mo. Lilly was the one who helped us, my children and I. She was awesome. She set the kids up with coloring supplies, listened to their stories, and made them feel right at home. I was able to get the coverage I needed and the deductibles I wanted for cheaper than my prior insurer Geico."
We responded:
"Thank you for the review Nathan! I'm glad Lilly was able to get you the car insurance you wanted, save you some money, and give you and your kids amazing customer service!"
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Sherry

March 19, 2021

5  out of  5
rating by Sherry
"A big thank you to Janet for helping answer all our questions when we switched over our insurance"
We responded:
"Thank you Sherry! Janet has been helping State Farm customers for 9 years! We are lucky to have her:)"
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Chris Cutler

March 12, 2021

5  out of  5
rating by Chris Cutler
"Michael and team are the BEST insurance office in Bonners Ferry! State Farm protects my family and I’m so grateful!"
We responded:
"Thank you for the kind words, Chris! We really appreciate it!"
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Poem of the Day

March 11, 2021

5  out of  5
rating by Poem of the Day
"Mr. Michael Wold has been a pleasure to work with. He is timely, helpful, and easy to get in touch with. My car insurance is not only more affordable with State Farm after switching from Allstate, but it's also better coverage. Customer service is still alive, and his name is Michael."
We responded:
"Thank you, I am pleased we were able to offer you the customer service you expect, along with competitive pricing and great value!"
Profile photo of Linda Sederstrom

Linda Sederstrom

March 3, 2021

5  out of  5
rating by Linda Sederstrom
"I had an awesome experience setting up a new policy, thank you Lilly"
We responded:
"Thank you Linda, I am glad you had a great experience with Lilly! She is an important part of our team here!"
Profile photo of Heather Bristol

Heather Bristol

February 26, 2021

5  out of  5
rating by Heather Bristol
"We recently switched our insurance to Michael and we saved close to $100 a month! He made the whole process so fast and easy and was so helpful with all of our questions! We will be clients for life!"
We responded:
"Thank you Heather! Glad we could save you money, and give you the customer experience you expect!"